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user_aeoxcz
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09/27/2026 2:34 PM

Referral Link Glitched During Checkout

I was referred by a friend to sign up for Xfinity but during the sign up process the page refreshed and opened so many new tabs I am not sure if the referral correctly tied to my sign up. I want to make sure that it all went through correctly but I cannot find any information on how to ensure the referral was correctly applied to the account. 

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Updated 

5 hours ago

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XfinityJosephA

Official Employee

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2.5K Messages

5 hours ago

 

user_aeoxcz feel free to send us a direct message so we can take closer look at your order. Just include your name and service address. 
 
 

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

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