7 Messages
Refer-a-Friend program
I referred a friend back in January 2025 and they activated service at the beginning of February 2025. Neither of us has received the $50 payment for the referral. How can I speak with someone that can help me resolve this issue?
Thanks
XfinityThomasB
Official Employee
•
2.7K Messages
10 months ago
user_w65ydz
Appreciate you reaching out! Not all new enrollments qualify for the referral program. Have you logged in to check the status on the Refer a Friend dashboard? Sign in to your dashboard here. If the purchase qualifies and is completed, both you and your friend will receive an email around 14 days after that with details on how to claim your reward. After you and your friend meet the eligibility requirements and remain in good standing for 90 days, you’ll receive another email in four to six weeks with your reward. Your reward will be sent from “yourcard@xfinityincentivetracker.com” (make sure to check your junk folder). You can also track the status of your reward by visiting xfinityincentivetracker.com.
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