Refer-a-Friend program

Hey Thomas. Thanks for reaching out. Firstly the dashboard only offers scant information. Specifically mine says: "3 Referrals,  0 Earned Rewards, 0 Earned Value". I am confident that the referral qualifies. But how do I know. The only requirements as I understand them are: Not an existing or recent Xfinity customer, sign up thru the link and 90 days in good standing. I believe all three of those conditions have been met. In fact I help my friend setup the connection and know with certainty that the link was used. And according to my friend, he has automatic payments on his account and hs paid on time since installtion. So why no $50 for me and no $50 for him per the program? 

I just checked http://www.xfinityincentivetracker.com/ and I've attached a screenshot. Firsly it seems the information is different from my Dashboard. Secondly it indicates the submission is eligible with an estimated qualification date of May 6th, 2025

@user_w65ydz your welcome, and want to help answer you questions. I found this frequently asked questions document that has some more information: https://www.xfinity.com/support/articles/xfinity-refer-a-friend-program

When visiting https://referafriend.xfinity.com/ it says Xfinity Internet and Xfinity Mobile service qualifies for the refer a friend program. With me being an employee, I don't qualify so trying to log into the dashboard I'm unable to see any additional details. 

I'm glad to see that you were able to check the incentive tracker, I was going to ask if you had logged in to check on the status. With the qualification date having passed I'd definitely like to have this investigated further and can open a ticket for the refer a friend reward to be applied. 

Since I will need to gather some information we don't want here in our public conversation, when you have time please send a direct message. 
To send a direct message: 
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

@user_w65ydz thank you for sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue with the refer a friend issue.