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danshannspree's profile
danshannspree
1st Topic

Visitor

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1 Message

Sunday, November 9th, 2025

Ref Code 3007

I am receiving this code in a message on my television screen with the Head line: Your account needs some attention.

Reviewing my account shows in good standing with no billing issues. I've cycled power and verified connections, as well as replacing Remote batteries, as indicated in Troubleshooting directions. All of this to no effect.

Question

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Updated 

2 hours ago

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XfinityDuron

Official Employee

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338 Messages

3 hours ago

Hello @danshannspree I understand why this could be of concern. I will be happy to assist with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?

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XfinityDuron

Official Employee

 • 

338 Messages

@danshannspree all personal information should be sent a Direct message 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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Reply

2 hours ago

0

XfinityDuron

Official Employee

 • 

338 Messages

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Like

Reply

2 hours ago

0

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