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danshannspree
1st Topic

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1 Message

Sunday, November 9th, 2025 11:29 PM

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Ref Code 3007

I am receiving this code in a message on my television screen with the Head line: Your account needs some attention.

Reviewing my account shows in good standing with no billing issues. I've cycled power and verified connections, as well as replacing Remote batteries, as indicated in Troubleshooting directions. All of this to no effect.

Question

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Updated 

26 days ago

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XfinityDuron

Official Employee

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381 Messages

28 days ago

Hello @danshannspree I understand why this could be of concern. I will be happy to assist with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?

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XfinityDuron

Official Employee

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381 Messages

@danshannspree all personal information should be sent a Direct message 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

28 days ago

0

XfinityDuron

Official Employee

 • 

381 Messages

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

28 days ago

0

XfinityFrank

Official Employee

 • 

1.8K Messages

26 days ago

@danshannspree, we want to thank you for reaching out on the Community Forum for support with the error message you received on your TV. An update of equipment and a great new rate was in order! We are glad we were able to help resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

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