1 Message
Ref Code 3007
My cable box says my account needs attention with this reference code, but the phone and Xfinity Assistant don't seem to have any kind of reference to this code. My account is on autopay, so I don't know what the problem is here or who I can speak with to resolve.
My internet works fine, but the TV doesn't.
XfinityChelseaB
Official Employee
•
1.8K Messages
7 months ago
Hello @user_usrzzk, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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