Ref Code 3007 Your account needs attention

This error may occur due to a billing issue and may also display as “XRE-03007 – STB is in suspended mode.” This error can be resolved by making the required payment on an outstanding bill. You can view and pay your bill with the Xfinity My Account app.

If you believe you’ve received this message in error, we apologize for the inconvenience. Here are some additional items to check prior to contacting us.

1. Refresh your account by selecting the Refresh button on-screen.
2. Ensure all of your TV connections are tight, if applicable.
3. Power cycle the TV Box by unplugging it for 1-2 two minutes and plugging it back in.
4. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable. For more information.

If these steps do not work, then p

lease send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Same issue at my house.

moved from X1 area to customer service area.