Visitor
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1 Message
Reduction in the cost of the service or a cancellation of the service
I have been engaged with both a live agent and Xfinity assistant for over 2 hours with no resolution except the promise of a call back on Friday
Visitor
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1 Message
I have been engaged with both a live agent and Xfinity assistant for over 2 hours with no resolution except the promise of a call back on Friday
EG
Expert
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121.3K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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1.4K Messages
19 minutes ago
I completely understand your time is valuable @user_b2mmf4, you came to the right place for support! I would be delighted to review our current offers to find a rate that fits your budget.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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