Redmond WA

Xfinity support has been showing a high customer outage in my area for over 24 hours. I don't know about the rest of the 20,000 users indicated, but I know 2 households that are not out.  I have internet, voice and tv.  Because of the supposed outage, Assistant and Support will not respond.  I have a tv box that goes crazy every night and requires me to call support every day to get it going until they can figure out what is going on.  But I can't.  HOW CAN I GET THROUGH TO A PERSON WHEN I HAVE SERVICE BUT XFINITY THINKS I DON'T? Honestly, I think that they just don't want to talk to customers about their crappy service anymore.