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jtdatagal11
Conversationalist
1st Reply
1st Topic

Frequent Visitor

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13 Messages

Sunday, February 25th, 2024 5:10 PM

Closed

Redmond WA

Xfinity support has been showing a high customer outage in my area for over 24 hours. I don't know about the rest of the 20,000 users indicated, but I know 2 households that are not out.  I have internet, voice and tv.  Because of the supposed outage, Assistant and Support will not respond.  I have a tv box that goes crazy every night and requires me to call support every day to get it going until they can figure out what is going on.  But I can't.  HOW CAN I GET THROUGH TO A PERSON WHEN I HAVE SERVICE BUT XFINITY THINKS I DON'T? Honestly, I think that they just don't want to talk to customers about their crappy service anymore.

Question

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Updated 

1 year ago

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2

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XfinityEva

Official Employee

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1.6K Messages

1 year ago

@jtdatagal11 That's not the experience we want for you. If you are experiencing an interruption you can sign up for updates and follow through the Xfinity app or the Status Center online just make sure to sign in online. 

 

If it is showing resolved and you are still experiencing issues please send us a direct message with your full name and service address 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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jtdatagal11

Frequent Visitor

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13 Messages

Just the completely unhelpful, canned answer I should have expected.  I have done those things and still can't get acceptable service for the highest rates in the industry.  Thankfully, I am canceling this week to be rid of this [Edited: "Language"]

(edited)

1 year ago

0

XfinityEricB

Official Employee

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2.1K Messages

 

That certainly isn't how we want you to feel, and we are more than happy to help in any way we can. Please feel free to reach out to us directly for help using the directions listed above. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

jtdatagal11

Frequent Visitor

 • 

13 Messages

1 year ago

Just the canned response I should have expected. I have done all those things and still have no way to get acceptable service. Thankfully I am canceling this week to be rid of this [Edited: "Language"].

(edited)

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