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user_xhniga
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2 Messages

Saturday, January 24th, 2026 3:18 AM

Redeeming free Peacock Premium

Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond members...?

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11 minutes ago

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XfinityOrlandoM

Official Employee

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3K Messages

16 days ago

@user_xhniga

Thanks for reaching out to us if you're a diamond member and you don't see the Peacock banner in the Xfinity rewards,  try going to https://customer.xfinity.com/activate-peacock to activate your subscription with your Comcast user ID and password

 

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user_xhniga

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2 Messages

It says, "We’re sorry, your account isn’t eligible for this Peacock offer"

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16 days ago

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XfinityOrlandoM

Official Employee

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3K Messages

@user_xhniga

Thanks for checking, let's take a deeper look at your account so we can get this fixed for you.

 

 Please send me a direct message including your first and last name and your complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
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16 days ago

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user_ybrvi1

Visitor

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2 Messages

8 hours ago

I am having the exact same problem with the same error messages. I currently have Xfinity Internet. I'm not sure why I am getting this error message and do not see any suggestions in the responses on how to fix this problem. 

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user_2oq5gf

9 Messages

5 hours ago

I am a diamond member and having the exact same problem.  There is no peacock premium option on my rewards page.  I have had multiple, time consuming chats with on line agents and telephone calls with no resolution.  The peacock premium reward option needs to be added to the rewards page for diamond level members.

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