Visitor
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1 Message
Redeemed reward not showing in Xfinity Stream purchases
I redeemed the offer for Wizard of Oz movie. It does not show up in Purchases in the Xfinity Stream app on my iPad, Apple TV, or Xumo box. Searching for a solution led me to an Xfinity page with instructions to send a direct message, however, there is no option for Direct Message on this site.
XfinityJon
Official Employee
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1.2K Messages
4 hours ago
Good evening user_syrn7s. We can certainly look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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