Redeemed movie not showing up

Hello user_g9hdao, thank you for taking the time to reach out here in our Xfinity Community forum. We're happy you're here, and happy to assist. I understand how aggravating it can be to not see your movie when you claimed it (not to mention, it is a great movie). How are you trying to find the movie after you redeemed it (TV box, using a PC, or streaming device)?