Visitor
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1 Message
Redeem rewards!
Hello, I have been a member since 2008 and I'm trying to redeem some rewards that I have got from being a diamond member universal studio tickets. I need to talk to somebody to help me do it. I'm not the sharpest tool in the shed when it comes to computer stuff and I can't figure it out. I'd like to talk to a person if possible
XfinityMarshante
Official Employee
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1.1K Messages
5 days ago
Hello @user_tx5h3q, thank you for taking the time to leave a post. First, thank you so much for being with us since 2008. We truly appreciate your long-time loyalty and are glad to have you as a Diamond Rewards member. I completely understand how frustrating it can be when something feels confusing or difficult online, and you’re not alone at all. We’d be more than happy to help walk you through redeeming your Universal Studios tickets and make this as easy as possible for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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