Redeem Peacock

I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.

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XfinityJosephA

Official Employee

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2.1K Messages

3 hours ago

Hello, @user_3f68ba have you tried activating Peacock using the direct link? xfinity.com/activate-peacock

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U

Same for me! That is not going to work. It'll say:

We're sorry, your account isn't eligible for this Peacock offer

That's because your own article points to a different workflow for Platinum/Diamons users:
https://www.xfinity.com/support/articles/peacock-premium-offers

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3 hours ago

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user_3f68ba

Visitor

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2 Messages

@XfinityJosephA

Yes! As user_x11bt5 stated I get the message that my account isn't eligible.

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2 hours ago

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XfinityAlfonso

Official Employee

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2.3K Messages

Have you previously had access to Peacock previously, but are now not able to log in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 hour ago

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Customer Service

user_3f68ba

Redeem Peacock

XfinityJosephA

user_x11bt5

user_3f68ba

XfinityAlfonso

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