user_swwi5f Thanks for your submission, and the opportunity to help with your Xfinity Rewards concerns. Is this the online website you're using to redeem the rewards? Xfinity Rewards Program.
user_swwi5f Thank you for sharing the link. It looks like I may need to take a closer look into this for you. Can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_swwi5f We appreciate you taking the time to work with our team. I have received your DM, and look forward to working with you today!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_4bg3ak thank for you for using the Xfinity Community Forums page to reach out. I would be happy to assist you with your Xfinity Rewards redemption.
To address the issue of not seeing a reward code for the free year of Perplexity Pro through Xfinity Rewards, first verify if you have redeemed the reward by checking the **My Activity** section in the Xfinity app or on the Xfinity Rewards website. Remember, digital codes may not be visible if they have expired or supplies are exhausted.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_4bg3ak After further review, all codes had to be claimed by 1/31/25 and can be used up until 8/28/25. If you did not receive the claim code by 1/31/25, then you would not be eligible to use this reward.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Thanks for getting that set up! It's great that your reward status is based on how long you've been a customer overall, not just how long you've been in the Xfinity rewards program.
Do you have any other questions or concerns I can help you with today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDilary
Official Employee
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3.5K Messages
1 year ago
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user_rq5rpd
Visitor
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2 Messages
1 year ago
I’d like that code for Perplexity also. Diamond member… hope you can help
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user_0jr8nm
Visitor
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3 Messages
1 year ago
Me too. I've been looking for the Perplexity reward as well.
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user_4bg3ak
Visitor
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4 Messages
1 year ago
I'm also trying to find this code for the Perplexity.ai reward.
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