user_swwi5f Thanks for your submission, and the opportunity to help with your Xfinity Rewards concerns. Is this the online website you're using to redeem the rewards? Xfinity Rewards Program.
user_swwi5f Thank you for sharing the link. It looks like I may need to take a closer look into this for you. Can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_swwi5f We appreciate you taking the time to work with our team. I have received your DM, and look forward to working with you today!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_4bg3ak thank for you for using the Xfinity Community Forums page to reach out. I would be happy to assist you with your Xfinity Rewards redemption.
To address the issue of not seeing a reward code for the free year of Perplexity Pro through Xfinity Rewards, first verify if you have redeemed the reward by checking the **My Activity** section in the Xfinity app or on the Xfinity Rewards website. Remember, digital codes may not be visible if they have expired or supplies are exhausted.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_4bg3ak After further review, all codes had to be claimed by 1/31/25 and can be used up until 8/28/25. If you did not receive the claim code by 1/31/25, then you would not be eligible to use this reward.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for getting that set up! It's great that your reward status is based on how long you've been a customer overall, not just how long you've been in the Xfinity rewards program.
Do you have any other questions or concerns I can help you with today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
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2.6K Messages
5 months ago
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user_rq5rpd
Visitor
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2 Messages
4 months ago
I’d like that code for Perplexity also. Diamond member… hope you can help
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user_0jr8nm
Visitor
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3 Messages
3 months ago
Me too. I've been looking for the Perplexity reward as well.
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user_4bg3ak
Visitor
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4 Messages
1 month ago
I'm also trying to find this code for the Perplexity.ai reward.
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