Visitor
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2 Messages
Recurring outages + 2 missed tech appointments — need escalation + substantial credits
Hi Xfinity Support — we’ve had recurring internet outages for the last 5–6 months, and a major multi-day disruption starting 2/12. Comcast scheduled two technician appointments on Saturday (10–12 and 3–5) and both were no-shows. A tech later confirmed the issue was an outside line/connection and fixed it, plus replaced our modem due to persistent slow speeds. Only about $60 in credits have posted so far, which is not sufficient given the extended outages, missed appointments, and service underperformance relative to our plan. Can a rep please escalate this and tell me where to send a Direct Message so I can share account details and the full timeline/credit request?
XfinityJohnG
Official Employee
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2.5K Messages
8 hours ago
Thank you for reaching out to our team here. I will be happy to take a look at those service issues from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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