Recurring Nighttime Outages/Inaccurate ETAs

I am writing to express extreme frustration and concern regarding the persistent and frequent internet outages at my service address. For the past year, my internet service has been experiencing outages roughly every three weeks, and these disruptions consistently occur during the nighttime hours. The most infuriating aspect of this problem is the consistent inaccuracy of your reported estimated restoration times on the outage map. Nearly every previous nighttime outage, service was not actually restored until the following morning. This pattern strongly suggests that technicians are either not being dispatched to address these issues overnight, or the problem is being allowed to persist until daytime hours despite the stated repair estimates.
These frequent and prolonged nighttime outages are more than just an inconvenience; they significantly disrupt my ability to work from home, access critical services, stream entertainment, and ensure home security. I pay for reliable internet service 24/7, and the current situation is simply unacceptable and frustrating.

I am requesting the following:

- A thorough investigation into the root cause of these recurring nighttime outages in my area. I need assurance that steps are being taken to implement a permanent fix that will significantly reduce these outages rather than to keep reacting to each individual outage as it occurs.
- An explanation for the consistently inaccurate estimated restoration times. If technicians are not working overnight, this should be clearly communicated rather than providing misleading information.
- Appropriate service credits on my bill for the significant loss of service I've experienced due to these frequent and lengthy outages.

I urge you to take this complaint seriously and work towards a definitive resolution. I look forward to your prompt response and a plan of action to ensure reliable internet service at my address, particularly during the nighttime hours.
Sincerely, Maria