Recover purchase pin

I can only disconnect purchase pin feature by entering purchase pin password. I don't know it; have attempted several previously used and then get locked out.

One Community poster said I'll need a new box. Really!

Your AI Assistant doesn't know, by the way.

Responses

XfinityShawn

Official Employee

•

1.4K Messages

10 months ago

alwann Can you try using this link https://www.xfinity.com/support/articles/x1-manage-tv-settings-online and let me know if this works?

2

0

alwann

Frequent Visitor

•

16 Messages

Thanks, but no luck. Re-setting Parental Controls also requires code.

10 months ago

0

XfinityRoberto

Official Employee

•

1.7K Messages

I really appreciate you trying the steps on the link. I am happy to take a look at this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

Customer Service

alwann

Recover purchase pin

XfinityShawn

alwann

XfinityRoberto

New to the Community?