1 Message
Reconnect/repair attic cable
We suspended service when we lost the use of our home due to Hurricane Ian and a subsequent fire 2 days later. I am now back in the home and ready to restart my service, but the line from the outside Comcast box to the attic was cut during the fire and reconstruction. How do I proceed from here?
XfinityEmilyB
Official Employee
•
2.1K Messages
2 years ago
Welcome to our Community Forum, @user_2f18c9 and thank you for reaching out so we can help you dispatch a technician and get your home connected to the Xfinity network. I'm so glad to hear that you're back home :). That must be so relieving!
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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