Visitor
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5 Messages
Reconnection after suspension
My account was suspended late Thurs night due to late payment. The payment was posted on Friday, but we still have not had internet or cable reconnected. I work from home. How soon will we be reconnected?
Accepted Solution
XfinityAlyssaA
Official Employee
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2.6K Messages
17 hours ago
Good afternoon @user_15ead1, and thank you for reaching out on our Community Forums regarding your account concerns—we appreciate you contacting us. I see you mentioned that your service was suspended and that you’ve since made a payment, but the service hasn’t been restored yet. Typically, service is reinstated within 24 hours once the full past‑due balance is paid and the account is brought current. To help us narrow this down, can you please confirm whether the full past‑due balance was paid? Additionally, have you tried restarting your equipment since making the payment?
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