Reconnect service

I was suppose to be put on a 12 month payment plan but I never heard anything else from y’all please help me. I’m a single mom of three with cancer and I just found out I have stage 4 cancer

Responses

XfinityJustinC

Official Employee

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1.2K Messages

9 months ago

Hello, user_z6imqa thank you for taking time out of your day to create a post. I'm sorry to hear of your cancer diagnosis, I know you are dealing with a lot and would like to help. I did want to help get the proper expectations set up that installment plans for past due balance must be set up through the Xfinity Assistant if the account is eligible.

Reviewing this great article I found on our website, it has all the steps for setting up the plan if eligible. The article mentions on step 8 that it can take up to 3 business days to appear on the account, and you can check the status and details of your installment plan any time by chatting with the Xfinity Assistant: https://www.xfinity.com/support/articles/installment-plan-balance-due.

- Was the installment plan process completed through Xfinity Assistant previously?

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U

user_mdybji

1 Message

[Edited: "Inflammatory"] . I also gave cancer stage 4 and unlike the woman that posted with three kiddos, I do not have any young ones. Your company is big enough to offer discounts that make it affordable to people surviving with cancer [Edited: "Inflammatory"]

(edited)

5 months ago

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XfinityEricB

Official Employee

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2.2K Messages

user_mdybji Thanks for reaching out for help with getting a new promotion. I would be happy to see what offers we have for you to help out. I certainly want to help in any way I can.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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5 months ago

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U

user_xwgi7z

3 Messages

5 months ago

You have better odds of getting the cancer cured than getting good service from Comcast.

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Customer Service

user_z6imqa

Reconnect service

XfinityJustinC

user_mdybji

XfinityEricB

user_xwgi7z

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