1 Message
Recently upgraded to Gigabit, getting 10-30 mbs download and AI assistant is worthless
I am currently getting 1%-3% of the service I'm paying for. The chatbot ran through all it's diagnostics and achieved nothing. The modem and router both have been rebooted repeatedly. The problem persists on multiple devices, including ones six inches from the router. The chatbot swears blind that it will text me to confirm that my problem is solved, and if not, I can schedule a technician visit. It has not sent any such message, though oddly it has no trouble telling me when my bill is due. Kindly connect me to an actual human being who can read and won't ask me to restart the damned modem for the N'th time, or downgrade my service to actually reflect the internet speeds I'm getting.
Because early termination fees be [Edited: "Language"], I'd sooner pay them than put up with your chatbot.
XfinityThomasC
Official Employee
•
2K Messages
26 days ago
Hello, @user_vebt8x
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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