Recently purchased Xfinity Internet

Hello @Ranter2 thank you for reaching out on our community forum! It sounds like we may need a technician to come out and do a professional installation for you. I would like to take a look at your account and help you get everything set up. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
  
  How to send a direct message