Visitor

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2 Messages

Monday, February 23rd, 2026 5:47 AM

Recently Moved to South Korea.

I currently don't hold any bill and balance. I've already mentioned my situation to Brad L, a Escalations Specialist at Xfinity Executive Customer Relations. 

The internet service is at [Edited: "Personal Information"]. 

I recently moved back to Korea and I would like to cancel my xfinity internet service effective immediately. I can't go into the store or get a hold of any human assistant through the app so I would like an assistance promptly. 

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Official Employee

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3K Messages

3 hours ago

 

user_lvdgga. Thanks for posting on our community forums. We can help with your cancellation concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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