1 Message
Recently moved now WiFi keeps dropping
I lived in an apartment for 12 months with zero WiFi issues. I recently moved and now I am experiencing the following issues:
- Randomly dropping for about 15 minutes while trying to stream on TV
- Randomly disconnects to Blink Camera and Robot Vacuum requiring me to frequently re-setup devices to wifi
- Generally slower and randomly drops.
This only started occurring once I moved. I have ran the Xfinity app diagnostics multiple times and it always says it’s running great in all metrics and tests. My WiFi even says it is running at 115% plan speed.
What is the issue and how can I fix it?
XfinityRoberto
Official Employee
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1.8K Messages
5 months ago
Good morning and welcome to Comcast @user_4xbwwh. I am sorry to hear you are having issues with your Internet at your new home. You are in the right place and we are happy to assist you today. Are you experiencing the issue around the same time? How far are you from the modem?
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