1 Message
recent order is still pending
My cable box is broken and I ordered a new one over a week ago. When I login, my account says that I have an order pending, but I can't get any more information about it. Is there a way to tell if it's been ordered? If it's on its way?
Thanks,
RS
EG
Expert
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109.4K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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1.9K Messages
3 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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