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user_dix59a
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Saturday, March 29th, 2025 5:26 PM

recent order is still pending

My cable box is broken and I ordered a new one over a week ago.  When I login, my account says that I have an order pending, but I can't get any more information about it.  Is there a way to tell if it's been ordered?  If it's on its way?

Thanks,

RS

Question

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Updated 

23 days ago

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EG

Expert

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109.9K Messages

24 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2K Messages

23 days ago

 

user_dix59a Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate the TV Box you ordered and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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