Visitor
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2 Messages
Recent Internet outage troubleshooting
I had an internet outage earlier this morning however, I am not sure if it was due to xfinity services or my personal equipment (I currently use a Ubiquiti UCI modem). I would like to pinpoint the cause.
I am looking for the outage history for my address.
Thanks
XfinityLinda
Official Employee
•
2.6K Messages
2 hours ago
Thanks for connecting with us here in our community, @user_x2x5ib, about the trouble with the service interruption today. Did you get an alert from your Xfinity app or by text? This happens in my area when there is an issue. You can also check: https://www.xfinity.com/support/statusmap.
Depending on your notifications, you may have received an email instead. This is helpful: https://www.xfinity.com/support/articles/xfinity-xfi-notification-center.
How is your service doing now?
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