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user_x2x5ib
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Thursday, July 16th, 2026 7:51 PM

Recent Internet outage troubleshooting

I had an internet outage earlier this morning however, I am not sure if it was due to xfinity services or my personal equipment (I currently use a Ubiquiti UCI modem). I would like to pinpoint the cause.

I am looking for the outage history for my address. 

Thanks

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26 minutes ago

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XfinityLinda

Official Employee

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2.6K Messages

1 hour ago

Thanks for connecting with us here in our community, @user_x2x5ib, about the trouble with the service interruption today. Did you get an alert from your Xfinity app or by text? This happens in my area when there is an issue. You can also check: https://www.xfinity.com/support/statusmap.

 

Depending on your notifications, you may have received an email instead. This is helpful: https://www.xfinity.com/support/articles/xfinity-xfi-notification-center. 

 

How is your service doing now? 

(edited)

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user_x2x5ib

Visitor

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I believe I was signed out of the app, so I did not get a notification. I have not received any notifications in my email.

My service returned and has been stable for a few hours. The map does not show any current outages. 

Can I DM an agent my account details to check my history?

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34 minutes ago

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XfinityLinda

Official Employee

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2.6K Messages

@user_x2x5ib Thanks for clarifying. It would be a good idea to review your notifications.

 

We can review your account history. Please send us a Direct Message with your full name and service address. 

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

 

 

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon. 

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

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26 minutes ago

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