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jrwcape
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Regular Visitor

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10 Messages

Tuesday, January 16th, 2024 2:26 PM

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RECENT EMAIL ISSUES STARTING 1/12/24..................................

Email access was down for a time, when working again, 1) ALL EMAILS RECEIVED ARE GOING DIRECTLY TO MY SPAM FOLDER & 2) AN INORDINANT AMOUNT OF SPAM EMAILS ARE FLOWING THRU MY ACCOUNT!!!!

Still continuing, what's causing this issue................PLEASE HELP!!!!!!

Question

 • 

Updated 

1 year ago

64

2

XfinityKassie

Official Employee

 • 

1.7K Messages

1 year ago

@jrwcape Good morning! Thank you for taking the time to reach out to our Community Forums Team, and bring your email concern to our attention. I would be happy to assist you in getting the issue resolved. Before we get started, can you please share any troubleshooting steps you have already tried? This way we don't repeat the same steps, and it will help narrow where we should begin. 

0

jrwcape

Regular Visitor

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10 Messages

1 year ago

Thanks for reaching out regarding this issue! Where this started shortly after the email system went down, I felt that xfinity would correct this issue in time, but I was wrong. So, researched this, but couldn't find a correction!

At this point, I'm just moving all spam to current inbox.............Any help would be greatly appreciated............Thanks, Jim

10

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@jrwcape You're welcome! I know how frustrating it can be when your services and equipment don't work as they should. I'm happy to support you in any way I can to get it working properly. While the goal is to do a system-wide fix, sometimes there is a manual process that needs to be worked on for individual needs. So that you don't have to manually move all your email to the correct box in the future, were you able to add the addresses to your address book for now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

jrwcape

Regular Visitor

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10 Messages

@XfinityKassie​ Yes Kassie, I can add to my address book! Just verified,,,,,,,,,,,,,,,Jim

1 year ago

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@jrwcape Thank you for confirming that for me. Can you please share what kind of device you are on, and how you are accessing your email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

jrwcape

Regular Visitor

 • 

10 Messages

Both IPhone & newer HP All in one!!!

1 year ago

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@jrwcape Awesome! Thank you for sharing. I'd like to take a look on my end, and see what could be causing the issue. I may need to send a refresh signal for your email, or do a ticket. To begin, can you please send a Direct Message with your name, the service address, and the email address you are having the issue with? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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