2 Messages
Receiving Texts to Return Equipment I Don't Have
Hello, I cannot find directions on how to stop texts that are requesting I return equipment.
I do not have any equipment onsite that I don't already own.
Any thoughts on how to stop that from reoccurring?
Thanks!
XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Hi @user_1hmeju! Thanks for spending the time out of your Tuesday to reach out to XFINITY over our forums page for help with stopping those text alerts. I understand the importance of being able to stop those texts as a customer myself. We can help. To stop receiving text alerts, text STOP to 266278. If you ever want to restart text alerts, text START to 266278 from your mobile device. Please let me know if this helps. 😀
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user_1hmeju
2 Messages
1 year ago
Thank you for the guidance. I would still like to receive texts from Xfinity, however, I just don't want to receive texts as it relates to equipment that I do not have. Is it possible to find out why I keep receiving the texts that state "Hi, Xfinity here. Did you get a new xFi Gateway? Please return your old Gateway that you are no longer using. https://xfinity.com/returns Txt help or stop Msg&DataRatesMayApply". As mentioned, I don't have the xFI or any existing device that would need to be returned.
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