Receiving texts about returning equipment which I never had

@XfinityRoberto​ hi there. No, I didn’t have one of those. I only had internet from xfinity, and I used my own equipment.

Thanks for the clarification. I am more than happy to take a look at your disconnected account. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

The worst part --I followed the steps Roberto posted, and chatted with Xfinity Support in chat. They also assured me that I had no equipment to return. They told me it was the end of the issue, and that I wouldn't receive any more texts. Then I received a call today about returning a streaming box, which I had never received. I called another customer service line, which confirmed that I had never received nor needed to return any equipment. This has been a mess.

Good afternoon @megan_398l02, and thank you for reaching out on our Community Forums, we hope you are having a wonderful week so far and are sorry to hear that you are also experiencing this issue. We'd be happy to take a closer look at your account to see if there is any equipment listed that needs to be removed and that you are not improperly charged. Rest assured, you've reached the right team to help with this. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further and helping get this straightened out.