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user_r2w766
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2 Messages

Tuesday, February 25th, 2025

Receiving packages at apartments

We have received two Xfinity packages now in the past two months to the same address but different people. None of which are tenants of ours. It was just brought to my attention that these packages have been sitting on the porch these last several weeks. Please advise on what to do with the packages. Please send a shipping label if you wish to have them returned. 

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Updated 

5 months ago

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EG

Expert

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111.8K Messages

5 months ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityPaula

Official Employee

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1.5K Messages

5 months ago

Hello user_r2w766. Thanks for reaching out to us on our Xfinity Forums and for making us aware of the repeat shipments to this address. I appreciate you taking the time to make us and aware and for your help with returning the shipments to us. 

Please send us a direct message with your name and the address that the devices were shipped to. I can help with mailing you return labels, and I can notate the address in our system to help ensure this does not continue to happen. 

@EG Thanks for moving the post over for our attention! 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_r2w766

2 Messages

We sent a direct message as instructed but have not heard back.

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5 months ago

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XfinitySara

Official Employee

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1.9K Messages

@user_r2w766 - I am sorry to hear that you haven't seen our private response. It appears we sent you a direct message around 12:20 PM your time yesterday. Not to worry! We're still here and awesome to work with because we'll stick with you until we know all issues are resolved. Let's try again, please.

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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