Receiving email locked out for security reasons. Need reset.

@XfinityZacharyA​ 

Thanks for the response.  Unfortunately I called the support number for security at the URL you supplied above and spent 2 hours on the phone, including getting elevated, and the support personal had no clue about this security check.  They tried to tell me all kinds of things that I absolutely know was not true.  I won't go into detail as I already have high blood pressure. :)

I need to get in touch with someone who knows about the email security check that checks the tls security version check  of email clients.  

I found information on this at the Xfinity Website here:

https://www.xfinity.com/support/articles/tls

The support line tried to tell me that the email message I received was a fishing email even though I looked in the email header files and told then that the email came from the xfinity.com domain.   Then they tried to tall me it was because I had clicked on a link in this email, even though I had never clicked on the link in the email before my email client was cut off from receiving emails.  Ok, couldn't help but go into that one detail of many that I know aren't true.

Please take a look at the article in the link above so I can hopefully get in touch with someone who can help.

Thank you for reaching back out to us here. I would be happy to see if I can escalate any email issue from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

@XfinityJohnG​ 

Hi JohnG,

Thanks for taking the info on my problem and passing it on to someone who could fix it for me.

My email client has been re-enabled and I can now send and receive email from it again!

The only strange behavior left is I can't send an email to myself but that's not a big deal. I can send from another email account I have if I want to do that. 

Once again.  Thanks so much for your help.  Things were fixed quickly after you go involved!

That's wonderful news, @ktadd. We are happy to hear that as well as your kind words. The repair team is awesome to work with and always gets the job done. Have you tried adding your own email address to your address book? That may help with being able to send an email to yourself though I understand you also have the workaround. 

@XfinityRay​ 

Thanks for the suggestion.  Tried it and it doesn't make a difference. I can see the email gets sent by my client but it never makes it through the Comcast mail system.  It only happens with the email client that got disabled. Another email client works fine sending to myself. I suspect there is still something in the mail system that is filtering out the email when I send to myself from that client.