Frequent Visitor
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25 Messages
Received Xfinity e-mail stating under my current package, I could get 1 Gb speed ....
if I replace my Modem with a compatible one. Are they saying I can get this faster speed and at the same price I am currently paying?
Years ago I picked out a tier that l could afford and later I got an e-mail from Xfinity stating they boosted my speed. Then later they boosted my speed again. I did not request any changes at all and they started charging me more per month because of the faster speed I was getting (yeah, seems fishy doesn't it?). So I am suspicious, that it starts out okay, then I will eventually get an e-mail stating "Hey, you have 1Gb speed, you are not paying enough."
Accepted Solution
CCAlicia
Contributor
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250 Messages
2 years ago
Hi @Larry1229. Thank you for taking the tome to reach out to us through Xfinity forums!
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Larry1229
Frequent Visitor
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25 Messages
2 years ago
Thanks for the assistance.
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user_66e95e
Contributor
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22 Messages
2 years ago
Well, let me give you this info: https://forums.xfinity.com/conversations/your-home-network/what-happened-to-comcast/63f95b43b9b10d63e68d4e7a?commentId=63ffb3c8b9b10d63e68d752d
I was also given this " you could have faster speed" if I replaced my modem. Specifically, they suggested I upgrade from an SB8600 to an SB8611 that supports GB+ speeds.
Well xfinity officially says there is no issue but just look at these forums. The rollout to GB+ and specifically, the SB8611 seems to be giving the network some trouble. Per Comcast Business, this is a known issue that has to do with modern equipment overloading the 15+-year-old equipment in the box attached to my building. Per Xfinity, its not a known issue "but we do note people reporting issues" so it IS a known issue.
So now I have an xFi which I do not want, because thats xfinity's only apparent solution. Why does the xFi work? Well I don't know, but my guess it is because the xFi pulls down 1000mps per second while the SB8611 pulls 1200mbs. and to clarify... by 'works' i mean 'drops less frequently'. I just had a 20-minute disconnect on the xFi equipment.
This, to me, is supporting the notion that it's a problem of too much draw or load on Comcast's equipment and not my modem. I would love for an engineer to explain why I am wrong (i suppose I could have two bad modems AND xfinity gave me a bad xFi gateway).
But please be warned and document everything going forward. I have spent $300.00 on a new modem and have had 7 techs out to my property, and probably made about 30+ service calls at this point. I am starting to wonder if there is a whole class of people like us that were advised to upgrade our plans and equipment notwithstanding the apparent problem with supporting such equipment and plans. I wonder how many reports xfinity has gotten over this 'non-reported issue'.
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