Received XB8, should it have been XB10?

Good Morning, @user_2211xr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to get the equipment as intended with the speed you have. The XB10 is based availability with the warehouse, and I would be more than happy to look into the account with you to explore options. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support". 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

@user_2211xr 

Thanks so much for your time. We are delighted that we could help get the modem issue by advising that you pick one up at your nearest store, and that you were able to pick one up, and that everything is now good. Please be sure to reach out to us for any future needs by creating a new public text submission without your account information. Have a great day. 😀