Received "We received your cancellation request" email Xfinity Support

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good afternoon, user_yq7pdd! Thanks for reaching out when you saw the notification of your account closing. You did the right thing to let us know you do not want your account closed. This happens with another customer sets up service at your address. They may have mistyped the address when setting up their account. These type of disconnection orders are set for 2 weeks and we have a team that attempts to reach out to you directly by phone about it. We can get that removed from your account for you.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message