tewcewl's profile

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11/05/2026 10:35 PM

Received Theatrical Version of LOTR By Mistake

Hello, I am contacting you regarding the recent Xfinity Rewards movie giveaway for The Lord of the Rings: The Fellowship of the Ring (Extended Edition). My account successfully redeemed the reward, but it credited the shorter Theatrical Cut to my Purchases tab instead of the Extended Version. Can you please push a manual correction or account refreshment to provision the correct Extended Edition movie license to my Xfinity profile?

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Official Employee

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4K Messages

10 hours ago

 

Thanks for posting on our community forums, tewcewl. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

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