Received request to "replace your internet equipment" but can't

@XfinityAmandaB​ Yes, I tried from various devices, both from the email link and from the link you provided, xfinity.com/equipmentupdate , and everything brings me to the same "Your order is in Progress!" page from May 2023 that has already been completed (new TV box received, outdated TV box brought back to the local Xfinity Store). Seems like that TV box order needs to be marked "complete", and then start a new equipment update order to replace the internet equipment- can someone help with this? Thanks!

@sparklemeow That is odd thank you so much for trying directly and letting me know. We would be more than happy to help take a look into whether you have any pending orders and what if any upgrade you may need! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

I got a text telling me to confirm I wanted to have my equipment shipped, so I think things are now resolved? Thanks for your help!

@sparklemeow I would be more than happy to check the account as well as follow up to make sure that everything works correctly when you receive it. Just send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it