Visitor
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1 Message
Received letter "we sent you new equipment" weeks ago, but no new equipment
Hi,
Received a letter "we sent you new equipment" weeks ago (no tracking number), but no such equipment has arrived. No tracking number was given.
What equipment is being sent, a new cable box? A new cable modem?
Is this about a cable modem, but mailed without checking whether the customers own their modems? We own a NetGear AC1900 C7000v2.
The British had a phrase, "quite too much and too little." The letter raises an expectation of new equipment without saying which equipment or giving a tracking number.
XfinityVianney
Official Employee
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2.7K Messages
5 years ago
Hello, user_4893fc! I can see how getting this letter but no equipment would be confusing. It could be part of an equipment update, but I will need to review your account to be 100% sure. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to direct your message. Please add your first and last name to help us locate your account. Let me know if you have any questions.
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BruceW
Gold Problem Solver
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27.4K Messages
5 years ago
"Search for Xfinity Support" is not good advice, as the only "search" that appears on the initial peer-to-peer screen won't find "Xfinity Support" unless the user has already sent a message to them or received one from them.
Instead:
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
(edited)
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