csinape's profile

Visitor

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1 Message

Saturday, June 14th, 2025 5:12 PM

Received June 14, 2025--Is this real? Send answer to my emailplease

MyXfinity Email
 
Dear Email user,

We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

in order to continue to access your Mailbox after June 17,
 2025, you will need to Confirm you accept the Terms of Service. 

Official Employee

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2.3K Messages

2 days ago

 

csinape, Hi there! Thanks for taking the time to reach out. I wanted to know the same thing about my XFINITY email as well. You've reached the right dedicated team of experts who specialize in resolving email concerns over social media. We can help. That message is correct. To continue accessing your email, you should log in to the mailbox once every 12 months to keep your email account active. To see more details, please feel free to check out this great link here. Please let me know if this helps.

 

Gold Problem Solver

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26.5K Messages

2 days ago

... in order to continue to access your Mailbox after June 17, 2025, you will need to Confirm you accept the Terms of Service. 

If that message it has any sort of "click here" link, it may be a scam.

If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

  • proceeding the email subject line in the list of emails
  • above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for Comcast.net emails.

Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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