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user_hek7f5
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Sunday, April 6th, 2025 5:14 PM

Received equipment reminder message after getting equipment

Hello, I recently picked up my Xfinity equipment on 4/3 and activated my service that day as well (no issues). I have also already been billed for my service. Yesterday (4/5), I received a reminder text message about picking up my Xfinity order and that my order will be canceled if I do not pick it up in 4 days. Since I have already picked up and activated my equipment, can I get this checked out to make sure my service isn't canceled? Thank you!

Question

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Updated 

15 days ago

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EG

Expert

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109.9K Messages

15 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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1.9K Messages

15 days ago

 

user_hek7f5 Hi there! Thank you for reaching out to us here on our Community Forum. The text message reminders should stop within the next week. We'll be happy to take a look at the account to make sure everything is good there as well. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

1

user_hek7f5

2 Messages

Sounds great, thank you!

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15 days ago

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