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user_o91ifh
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Sunday, August 4th, 2024 4:03 PM

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Received email yourcard@xfinityincentivetracker.com is it legit?

I received an email stating I get a virtual $180 gift card (see below) and says If you have any questions, please call [Edited: "Invalid Phone Number"]. But I can't figure out if this is a legit XFINITY phone number or a scamp. Does anyone know how I can find out if this is legit. The email address of the sender is [Edited: "Invalid Email"] The email starts like this:

We've got great news!

We’re happy to share that your Virtual Prepaid Mastercard has arrived. We’re grateful for your service, and this Virtual Prepaid Mastercard is one way we’re saying thank you.

Click below to claim your $180.00 card.

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Updated 

6 months ago

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XfinityThomasB

Official Employee

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1.6K Messages

6 months ago

Howdy user_o91ifh

Do you know if you are by chance enrolled in Xfinity Rewards? That is our program that provides service rewards. Also, I was curious if you had recently setup service within the last 120 days?

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user_o91ifh

3 Messages

HI, yes I am enrolled in Xfinity Rewards . I think I setup service around last December, maybe January. So a bit longer than 120 days, more like 6 months ago.

Thanks,

6 months ago

0

XfinityThomasB

Official Employee

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1.6K Messages

Gotcha user_o91ifh! We can easily check to see if there was a gift card owed to you. Easy-peasy! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

User5647

1 Message

6 months ago

Did you ever get a solution to this? Received the same message (probably the same day)

(edited)

3

user_o91ifh

3 Messages

Yes. I did the DM like the Xfinity guy said and they confirmed it was valid. It is some kind of reward for service. You can follow the same DM instructions if you want, I suppose.

6 months ago

0

XfinityMartyR

Official Employee

 • 

1.8K Messages

 

User5647 Yes, we did verify this offer is valid. If you go to the Xfinity Reward Tracking page at https://www.xfinityincentivetracker.com/, and enter your account number you should see a Military Appreciation Offer Prepaid Card incentive. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

EG

Expert

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108.3K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

6 months ago

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user_l66ded

1 Message

6 months ago

When can I expect my ecard. Tracker said my qualification date was July 27th. Yet haven't heard from Xfinity, can't seem to get a decisive answer. I know I will receive an email, but when? 

1

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XfinityRaul

Official Employee

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1.7K Messages

@user_l66ded Your prepaid card will be processed in approximately 12 weeks (90 days) from the date of your completed Xfinity installation/activation. Once processed, it may take an additional two to four weeks for your card to be emailed. You can expect to receive the prepaid card within 14-16 weeks from your installation date. Do you know if you meet these requirements? What does your incentive tracker say when you check the status of your prepaid card?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

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