Visitor
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1 Message
received email indicating I will lose service unless I update
Is this alert legitimate? I have not responded.
Thank you for hgour assistance.
{Edit personal information}
Visitor
•
1 Message
Is this alert legitimate? I have not responded.
Thank you for hgour assistance.
{Edit personal information}
XfinityOrlandoM
Official Employee
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3.2K Messages
17 hours ago
@user_r6m9b4
Thanks for reaching out to us, To verify if an Xfinity email is legitimate, look for the Xfinity Verified Email logo (a blue checkmark or logo) next to the sender's name in Xfinity Webmail. Official emails come from xfinity@updates.xfinity.com or similar xfinity.com addresses and never ask for passwords. Do not click links or call numbers in suspicious emails; log in directly at xfinity.com.
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BruceW
Gold Problem Solver
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27.2K Messages
10 hours ago
Can't say for sure without knowing more, but "Update" emails are almost always SCAMS.
Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
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