Received email about comcast account ... spam or ?

Important Account Updates from Comcast.

from<[Edited: "Personal Information"]>

"We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
in order to continue to access your Mailbox after June 17th 2025 , you will need to Confirm you accept the Terms of Service.

If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from June 18th 2025 . If you would like the contents of your email account, you may obtain a copy of your data by clicking here

Thank you for your time and cooperation.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103

Responses

BruceW

Gold Problem Solver

•

26.5K Messages

2 days ago

"Update" emails that have any sort of "click here or lose your access" link are almost always scams.

If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

proceeding the email subject line in the list of emails
above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for Comcast.net emails.

Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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user_d6iss4

Visitor

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1 Message

6 hours ago

I have received this same message.

1

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XfinityThomasA

Official Employee

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2.5K Messages

Thank you for letting us know you received this email scam, user_d6iss4. It's always good to trust your gut, and thank you for sharing here so other readers may benefit. And thank you, @BruceW for providing helpful information to the community. More information about what you can do to protect yourself from fraud is included in the link below.

Protecting yourself from fraud

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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