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gonzhern
1st Topic

Visitor

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2 Messages

Saturday, June 14th, 2025 12:32 AM

Received Cancellation Request email

I’ve received a email from Xfinity telling me that I requested a cancellation of my service. I’ve not contacted Xfinity in a while and did not request a cancellation and have no other way to reach Xfinity. Is there anyone who could help cancel this cancellation?

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Updated 

15 days ago

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XfinityVictor

Official Employee

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1.4K Messages

15 days ago

 

gonzhern Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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gonzhern

Visitor

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2 Messages

@XfinityVictor​ just sent a dm with name and service address.

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15 days ago

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XfinitySeth

Official Employee

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204 Messages

15 days ago

Thank you again for taking the time to work with us in our community forum gonzhern! I'm glad our team was able to ensure the pending disconnect request on the account was removed, and we look forward to continuing taking care of you in the future!

Have a great rest of your week, and please don't hesitate to create a new post should you ever need us in the future! Take care 👋

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