Received cancellation request email

Hello,

I received and email regarding a cancellation request made on my account that I did not actually make. I assume that it was because I will be moving and someone else was going to be starting an account at my address. However, I will not be moving until 8/12. The request is set to go through on 8/7. Is there any way to change the date to 8/12 so that I can have internet access until I move out?

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XfinityMartyR

Official Employee

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2.5K Messages

1 year ago

user_n3ds5q Thanks for reaching out! We would be more than happy to have a look, and help ensure your services are not disconnected before your move. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_n3ds5q

Received cancellation request email

XfinityMartyR

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