Received cancellation request email, which I've never made

@XfinityBenny I don't understand what you mean by "other orders from other customers" -- I'm talking about *my* account and as I mentioned above I made no cancellation request. If you claim otherwise could you please tell me when this request was made and how can I see it in my Xfinity account?

@vadimkotov If you didn't place a request to stop service or someone in the home doing so accidentally, the likely cause is an incorrect order requesting to move or activate service at your location. Its uncommon and only reserved for locations that have a customer leave and one ready to start service immediately after, like an apartment. We can check and see if that is the case or not. Send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message
 

Let me know if you have any questions.

@XfinityBenny thank you for the clarification. I had already sent a direct message about this, now I have added my name and service address to that thread as well as the link to this discussion. Thanks!