Received an email that I requested my services to be cancelled, but I didn't.

Moved here for better visibility.  Not Announcements related.

Hello, @user_195c52 thank you for posting your concern here on forums. It's vital we get you the right information and fix this issue. I recommend opening the Xfinity My Account app. When you go to the Overview section do you see that your service is schedule to be cancelled? If yes, please send your name and service address to "Xfinity Support" so we can edit your account. This is a concern we need to access your account to resolve. You can send us a direct message by using the Direct Messaging icon at the top of the page. If you have already worked with a Comcast employee, or we know your account is not scheduled to close give our Customer Security Assurance team a call at 1-888-565-4329. (hours are 8 AM-12AM Eastern Time 7 days a week) This dedicated team can let you know if the email was sent in error or confirm if the email was legitimately from us or not. This is the best way to report the issue if you did not request a cancellation. If you don't have access to the app or if you have not made contact with us on the phone send a direct message at your convenience. I promise we will do the right thing for you! 

Had the same thing happen here.  Called ‪(888) 565-4329‬ as suggested above, who transferred to Loyalty department.  It turns out that it was not fraud in my case, but rather someone entered in the wrong address when moving service and there was no verification that the existing customer no longer needed service.