Received an email saying "We received your cancellation request"

user_gkud3h Hello, and thank you for reaching out via our Xfintiy Community Forums. I understand how alarming it must be to receive an email about a cancellation request when you didn't make one. We need to get to the bottom of this right away.

It's possible there might be a misunderstanding, or perhaps something happened on your account that we need to investigate. I want to make absolutely sure there haven't been any unauthorized changes or requests made.

 

To do that, I'd like to take a close look at your account and verify everything is as it should be. Could you please send me a direct message with your full name and address? I'll review your account immediately and make sure we get this sorted out. We'll get this figured out together.

 

To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it