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user_7k55ok
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3 Messages

Sunday, June 8th, 2025 11:54 AM

Received an Email from Xfinity that was "confirming new changes to my account cable channel line up" - and NEVER made this request

I received an email yesterday 6/7/25 at 8p confirming RECENT changes to my cable channel line up that would increase my bill by $55/mo. I NEVER initiated this request, and need someone to look into fraud, and reverse this request and future charges.

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Updated 

2 days ago

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XfinityBenjaminM

Official Employee

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2.1K Messages

2 days ago

 

user_7k55ok Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM incase you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_7k55ok

Visitor

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3 Messages

I don’t see anything in upper right corner of this page. Do you have an email address I can forward the confirmation I received that I feel is fraudulent?

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2 days ago

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user_7k55ok

Visitor

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3 Messages

I don’t see anything in upper right corner of this page. Do you have an email address I can forward the confirmation I received that I feel is fraudulent?

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2 days ago

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XfinityBenjaminM

Official Employee

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2.1K Messages

 

user_7k55ok Sure! If you'd rather do that, you can forward that email to abuse@comcast.net

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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