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user_l6is9v
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Monday, May 4th, 2026 11:25 PM

received an email about losing access to email if I don't login and update

I received an email saying that I needed to review and agree to updated terms by May 6th or I will lose access to my email.  Since it looks like a phishing attempt, I haven't clicked on anything.  I logged in directly on the website and don't see anything that looks like I need to update, but just want to confirm.  Thank you.

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32 minutes ago

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XfinityLinda

Official Employee

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2.4K Messages

2 hours ago

Thank you for meeting us here in our community, @user_l6is9v. I can understand your reluctance, and concerns about a phishing attempt. We're happy to help.

 

To log into your Xfinity Email, you can use either the Xfinity app or the website connect.xfinity.com.

Using the Xfinity app:

  1. Sign in to the app.
  2. Approve the sign-in via push notification, facial recognition, or a verification code.
  3. Select Check email.

Using the website:

  1. Go to connect.xfinity.com.
  2. Enter your Xfinity ID and click Let's go.
  3. Enter your password and click Sign In.
  4. Approve the sign-in attempt as needed.

You can ensure you have two-step verification set up for added security. For more details you can visit our article: https://www.xfinity.com/support/articles/how-to-access-email-account.

 

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